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Privacy Policy

PT NICOHUB NUSANTARA TRADING
Benoa Square Lantai … (Benoa Square Building)
Jalan By Pass Ngurah Rai No. 21A, Kelurahan Kedonganan,
Kecamatan Kuta, Kabupaten Badung,
Provinsi Bali 80361, Indonesia
Effective Date: 2025-11-01
Last Updated: 2025-11-01

This Privacy Policy explains how PT Nicohub Nusantara Trading (“Nicohub,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you access or purchase from our consumer-facing website (www.nicohub.id) and related services.

1. Scope & Applicability

This Policy applies to all individual consumers purchasing nicotine pouches or snus products from Nicohub Indonesia. By using our site, you agree to the data practices described below.

2. Information We Collect

We collect only the information needed to process your orders and provide a safe, efficient shopping experience.

Personal Information: Name, address, phone number, email
Order Data: Product details, payment status, shipping details
Payment Information: Processed securely via trusted gateways (we do not store card details)
Usage Data: Device type, IP address, browser information, collected via cookies

3. Purposes of Data Use

Processing and delivering your orders
Customer support and communication
Fraud prevention and platform security
Compliance with Indonesian law and regulations
Personalized offers or marketing (opt-in only)

4. Cookies & Tracking

Nicohub.id uses cookies to maintain site functionality, improve performance, and analyze traffic. You may manage cookies through your browser settings, though some features may be limited if disabled.

5. Data Sharing

We do not sell or trade your personal data. Information is shared only when necessary:

Service Providers: Shipping, payment, and IT partners under strict privacy terms
Regulatory Authorities: When required by law

6. Data Security & Retention

We use physical, technical, and administrative safeguards to protect your information. Data is retained only as long as necessary for business, legal, or tax purposes. While no system is completely risk-free, we actively monitor and improve our protections.

7. Your Rights

As a consumer in Indonesia, you have the right to:

Access the personal data we hold about you
Correct inaccuracies in your information
Request deletion of your data (unless required by law)
Opt out of marketing communications at any time

To exercise your rights, contact us at info@nicohub.id.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or business operations. The updated version will always be posted on our website with the latest “Last Updated” date.